Free Shipping on Most Orders Over $150
Policies
Shipping and Handling

Please understand we strive to keep our shipping costs low, and typically charge based on the total price of your order.

STANDARD SHIPPING (Continental US ONLY)

Orders up to $49.99 - shipping $6.95

Orders $50.00 to $99.99 - shipping $8.95

Orders $100.00 to 149.99 - shipping $9.95

Orders $150.00 and over - FREE SHIPPING, except as noted below!

Exceptionally large or heavy items, as well as shipments to Alaska and Hawaii will have a surcharge added. While we are willing to share in the cost to ship, we can not absorb all of the burden. We will contact you with a shipping quote if we can not meet our standard shipping rate policy, and will need your approval before shipping. Freight shipping to a commercial address is always less than shipping to a residential address, so please keep that in mind as an option when we contact you.

CANADA SHIPMENTS. Shipments to Canada are not covered under our standard or Free shipping offers. Unless otherwise requested, we ship via US Postal Service into Canada. If you prefer a trackable solution, we can ship via UPS, however you will be responsible for brokerage and/or duty fees set by UPS and the Canadian Government. We DO NOT accept returns based on these fees. Minimum shipping charge to Canada is $20US. Please advise in the notes field if you prefer to use UPS. During the holiday times, there can be substantial delays into Canada, so please order early.

Delivery Time: Please understand that we are a multi-line powersports dealer, and we do stock a lot of parts and accessories. We are not a warehouse, however, and we may need to get your items from our suppliers or manufacturers. We place orders every day, and most parts arrive here in 2-5 days (depending on the supplier) - we typically ship them back out via UPS or USPS the day after all of your items have been received. Please Allow 5-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii, and Canada. Oversize items will typically take longer.


Returns and Exchanges

General: Contact us first for an RMA (Return Material Authorization) Number. All returns must be postmarked no later than 15 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. There are no returns on electrical or fuel system parts, helmets, decals, or any parts or clothing deemed unacceptable for resale. Include a copy of your packing list with all returns, and make sure your RMA Number is clearly printed on the outside of the package.

Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a minimum of $5.00 or a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card or Paypal account.

Incorrect Item: If you received an incorrect item due to an error on our part, no extra charges will be incurred. Notify us immediately, and make arrangements to ship the product back to us right away. We will replace incorrect items and pay the additional shipping charge once we receive your item(s) back.

Incorrect Size: No charge for exchange within 15 days. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer is responsible for all shipping charges.

Return Shipping Instructions: Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost or damaged during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to Preferred Powersports, 8932 Brewerton Road, Brewerton NY 13029. Be sure your RMA number is on the outside of the package. Packages without RMA numbers will not be processed.


Sales Tax

Sales tax is charged on instate orders as required by law.


Payment Methods

Payments are accepted via our secure online order form. Visa, Mastercard, and American Express cards are accepted, as well as Paypal. All Credit card purchases are verified for your protection.


Backordered Items

Backorders: If an item is backordered beyond 10 days, we will notify you via phone and/or e-mail and offer options. Filling backorders: Backorders will be filled before new orders when the backordered items become available.


Policies

Individual product descriptions are claims of the manufacturer and/or distributor and can not be guaranteed accurate. We strive to maintain accurate and current pricing, but errors can and do occur. We are not obligated to honor prices posted on the website if an error occured or pricing has changed since the system was updated.


Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.

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